Shipping & Returns

Dear Customers:

Due to the approach of Christmas, parcel shipping will be affected by the holidays.And normally proper parcel delivering time( seven or nine working days) may be deferred for some time because of other additional factors,such as the related customs and transporting companies on holidays.However, our company will ensure the safety of package arrival in order to avoid unnecessary complaints between us.
Thank you for your understanding and support!

We are a professional online businessman and cooperate with EMS expressing long-term,shipping order and delivering right to your door.we provide door to door service for our customers .Please make sure you are at home when the packages will be arrived.All the packages will be mailed inside another box!You can mail to us or contact our online salesman. Depending on the amount of your order, they may offer you some special coupon. We also offer special sale some time, please pay close attention to our website.you can enjoy free shipping and great discount offering here off retailing.Save more money now enjoying real brand new quality. Our standard shipping is 7-days, meaning you will receive your package within 1week usually.you will receive your 10-digit tracking number within 3 days after placing your order.with 10-digit tracking number,you can track your packages at the EMS website.

Return policy

"what you see on our website are what you get in 7days",which means "we are committed to your complete satisfaction."Before enjoying easy exchange and return policy,you must contact us with returning shipping address before sending the items back.All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs.We promise you of the right order package.So if returning right items for a refund: all returned items are subject to a 15% restocking fee. Shipping and handling charges are non-refundable.

Exchanges

If you want exchange a different size or color within 30 days of the original order dispatch date,We will accept it. If you would like to exchange items to a different style, you would have to return your items for a refund(as per Return policy) and place a new order for the style you prefer.you must ensure all items in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.

Order Cancellation

If you want to cancel your order must be requested before the order has been dispatched.because we process all orders as quickly as possible within 6-8hours after orders placing.we are not always able to cancel an order after it is placed.so we hope you can understand in this key point.

I wish you a happy shopping in topuggsale,Inc.